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What kind of information does ImportShoe.com collect?
We collect information -- such as your name, email address, mailing address,
phone number, and credit card number -- that you provide to us when you
place an order, and when you register with us or participate in a contest,
promotion, or survey. We also maintain a record of your product interests
and purchases online and in our stores. We may acquire customer names
and mailing addresses for select postal mailings from third parties.
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How does ImportShoe.com use my information?
When you
register with ImportShoe.com -- online, over the phone, or at one of our retail
stores -- or participate in a contest, promotion or survey you may choose
whether or not to receive email messages from us regarding our products,
services, contests, and promotions. We will then use the information you
give us to communicate with you about our products, services, contests,
and promotions. From time to time, we may also send you email messages
to help us learn more about your shopping preferences. In addition, we
maintain a record of your product interests and purchases to help us improve
our site design and your shopping experience.
To serve you better, we may combine information you give us online and
in our stores, as well as information about your product interests and
purchases. In addition, we also may combine information you provide with
demographic information that is publicly available. We use that combined
information to enhance and personalize your shopping experience, and to
communicate with you by email or postal mail about ImportShoe.com products,
services, contests, and promotions that may be of interest to you.
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Does ImportShoe.com share my information
with third parties?
We contract with third parties to assist us in maintaining and managing
our customer information, to fulfill promotions, and to communicate with
our customers. However, we do not authorize any of those third parties
to use your information in any other way.
In addition, when we join with another company to offer or provide products,
services, contests, or promotions, we and the other company may cross-reference
our customer databases to identify common customers. We and the other
company may use that existing information to fulfill contractual or promotional
obligations and to identify future promotional opportunities.
When we offer contests and promotions, or join with another company to
do so, customers who choose to participate in those contests and promotions
may be asked to provide personal information in order to participate.
That information may then be used by us and the other company to notify
winners or to fulfill promotional obligations.
We may occasionally participate in scrip, loyalty, and other similar
programs. Scrip programs allow you to instruct ImportShoe.com
to divert a percentage of the amount you spend at ImportShoe.com
to participating schools and other non-profit organizations. Loyalty programs
allow you to earn "points" on purchases at ImportShoe.com, which
you may then use toward certain rewards offered by the loyalty programs
in which you participate.
If you choose to participate in any scrip, loyalty, or other similar
program in which ImportShoe.com is a participating vendor, the company administering
the scrip, loyalty, or other similar program (collectively, the "scrip
company") will or should ask for your consent to have ImportShoe.com
or our credit card processor(s) share with the scrip company information
regarding your ImportShoe.com purchases. This information will
include your credit card number and the date and amount of your purchase,
and may include your name. We will provide this information to the scrip
company only as you have authorized us to do so. The scrip company may
also share this information with the organizations you have chosen to
receive a percentage of or information regarding your ImportShoe.com
purchases.
Many scrip companies have their own privacy policies that may differ
from ours. You should review these policies carefully, as we have no control
over them.
We also may share aggregate, non-personally identifiable information
about you, such as your age, gender, and types of products purchased,
with our business partners to fulfill our contractual obligations.
Except as described above, we do not rent, sell, or share any information
we collect to or with any unaffiliated third party.
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How do I access my information? How
do I change or delete my information?
You can review, update, or delete the personal information you provide
to us through our website. To access your information online, simply click
Your Account at the top of the ImportShoe.com home page. Follow the instructions, and you'll be
able to edit your personal information. If you have more question, feel free to send us email.
Just be sure to include your email address, full name, and password.
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How do I remove my information from
email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you
prefer not to receive information from us about our products, services,
contests, or promotions via email, postal mail, or phone, please let us
know by sending us an email message. Please be sure to include your email address,
full name and password.
Please note, however, that such requests may take up to 6-8 weeks to
be effective. In addition, if you ask us to remove your name and address
from our email or postal mailing list, we will have to maintain your name
in a "do not mail" file to ensure we honor your request. Please also note
that when you make an online purchase from ImportShoe.com, we will contact
you via email to confirm your order. In addition, we may need to contact
you via phone, postal mail, or email with other questions regarding your
order.
If prior to participating in a contest or promotion you opted not to
receive information about or mailings from us, you may still receive information
from or about ImportShoe.com in connection with the contest or promotion you
registered for or participated in. If you do not want to receive information
about ImportShoe.com or share your information with ImportShoe.com and the other companies
sponsoring those contests or promotions, you may opt not to participate
in these contests or promotions.
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What are cookies? How does
ImportShoe.com use cookies on its site? Why do we use cookies?
A cookie is a small data file that websites often store on your computer's
hard drive when you visit. A cookie may contain information, such as a
unique user ID, that is used to track the pages you’ve visited. We use
cookies, but we do not store personally identifiable information in your
cookie.
We use cookies in order to improve your shopping experience. Cookies
enable us to keep track of your order as you shop on our site. They also
allow us to recognize registered customers when they visit, and to provide
those customers with their account information. If you register with ImportShoe.com
or order from our site, we use cookies to monitor and maintain information
about how you use our site and what you buy. If you have not registered
with us or ordered from us, we may monitor and maintain information about
your use of our website in a manner that does not identify you. In either
case, this information helps us serve you better by improving our site
design, as well as our products, services, contests, and promotions.
Through our use of cookies, we track and maintain the identity of the
website you visited immediately prior to visiting ImportShoe.com. Keeping
track of where you came from can help us to improve our site design and
to fulfill our contracts with our business partners. We do not otherwise
track any information about your use of other websites.
You can refuse cookies by turning them off in your browser. However,
if you turn off cookies, we will not be able to track your order, which
means you will be unable to make purchases from our site. Nor will we
be able to recognize you as a registered user, so you will be unable to
access (or change or delete) your account information.
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How does ImportShoe.com make sure my order
information is secure?
Protecting your order information is our priority. We use Secure Sockets
Layer (SSL) technology to ensure the security of your online order information.
To check the security of your connection, look at the lower left-hand
corner of your browser window after you access our secure server. If you
see an unbroken key or a closed lock (depending upon your browser), then
SSL is active. To double-check for security, look at the URL line of your
browser. If you have accessed a secure server, the first characters of
the site's address should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through
secure servers. If this is the case for you, you'll be unable to connect
to the server, so you won't be able to mistakenly place an order through
an unsecured connection. If for any reason you cannot access the secure
server, please feel free to place your order with us by phone.
Our sale agents will be happy to assist you.
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What about links to other websites
and services?
The ImportShoe.com website may contain links to other sites that are not under
our control. These websites have their own policies regarding privacy,
and you should review those policies before visiting them. ImportShoe.com has
no responsibility for linked websites and provides these links solely
for the convenience and information of our visitors.
If you have any questions about our privacy policy, just click here to contact ImportShoe.com Customer
Care via email. You can also drop us a line at ImportShoe.com Customer Care,
Importshoe.com
420 West 42nd Street Suite 11C
New York, NY 10036
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