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1. What are your business hours?
Our web site is available for on-line orders 24 hours a day seven days a week ready to receive and process your orders. Our office is opened Monday to Friday, from 9am to 6pm EST.
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2. Where can I get help for ordering online at the first time ?
In order to make purchasing shoes online even easier we have created an online buyer's guide, to purchase shoes through our website.
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3. Do you have additional shoes in stock other than the online listing?
Sure we do. Plus, we keep updating our products through the website, so you can view all the latest items through our online catalogue.
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4. Are the shoes at importshoe.com current styles?
Yes. Impotshoe offers the most contemporary styles for our customers.
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5. What payment option do you accept?
We accept Checks, Money Orders, Paypal, Credit Card and Account Wire Transfer.
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6. What is the minimum order?
Minimum order requirement for all orders is at least 10 cases or $1000.
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7. Why do you pack the same style of shoe in the different boxes?
We have different size distribution to fit all your need. Please see the size distribution for different case table for detail.
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8. What range of different size can I received in one case box?
Please see the size distribution for different case table for detail.
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9. How long will it take before the merchandise is shipped?
The merchandise usually is shipped within 24 hours. Please allow 5 to 10 business days for order to be delivered by UPS ground service. Please call for rush shipping.
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10. How often do you received the new styles?
Each month we receive many different new styles, and we post all the new arrivals on the web whenever they are available to order.
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11. What is the return/exchange policy?
We want our customers get the qualified service. If you would like to exchange or return the products, claims for discrepancies and damages need to be made within 2 days of receipt of merchandise. Defective merchandise, due to manufacturing will be either exchanged, credited to your account, or refunded. Attention: Service charge, shipping and handling is not refundable under any circumstances
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12. Have a question or comment?
Please use the contact us to let us know your comment and question.
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